Frequently Asked Questions
Build Your Future with Spyon – Ontario’s Trusted Security Solutions Partner
Are you ready to launch or grow a rewarding career in the dynamic and fast-evolving security industry? At Spyon, we specialize in protecting homes, businesses, and communities using the latest security technology, including cameras, smart alarm systems, access control, and network cabling.
We are always looking for talented, motivated, and passionate individuals—whether you’re an experienced security technician, sales professional, or customer service expert—to join our expanding team.
Spyon installs and supports security cameras, smart alarm systems, access control, intercoms, sound systems, and structured network cabling—offering complete protection for homes and small businesses across Ontario. We are also looking to expand our support for Home automation systems.
Yes! We customize each system based on your property’s needs, whether it’s a single-family home, boutique shop, or growing office.
Our team offers complimentary consultations and site assessments to recommend the best security options, tailored to your specific needs, concerns, and budget.
Absolutely. Our installers bring years of hands-on experience and up-to-date certifications, ensuring your system is set up safely and expertly.
Yes. We focus on intuitive, user-friendly solutions, and we walk you through the setup so you can manage your security simply—whether onsite or on your phone.
Most of our cameras, alarms, and access controls can be managed and viewed through mobile apps, keeping you connected wherever you are.
We partner with top technology brands to ensure every system is reliable, secure, and built to last.
In many cases, yes—we assess your current setup and integrate or upgrade components as needed for maximum performance.
Many of our solutions are compatible with leading smart platforms like Google Home, Alexa, and Apple HomeKit for seamless automation.
Most residential systems are installed in a day. Business projects and larger setups may take a bit longer, but we always provide a clear schedule.
No—we proudly serve both urban and rural communities across Ontario. Just reach out, and we’ll let you know how soon we can help you.
Yes, we are fully licensed and insured for your peace of mind.
We offer ongoing technical support, troubleshooting, and maintenance to ensure your system is always working at its best.
We provide various cameras, including wired and wireless, indoor and outdoor, high-definition (HD), 4K ultra-clear, infrared night vision, and smart cameras with AI-powered motion detection.
Yes! Our camera systems come with mobile and web app access, allowing you to monitor live footage and recorded videos anytime, anywhere.
Our cameras use advanced AI technology to distinguish between people, animals, and objects, reducing false alarms and only alerting you to relevant activity.
Storage duration depends on your system’s setup—whether you choose local DVR/NVR storage or cloud-based solutions, the footage can be kept from days to months based on your preferences.
Yes, all our outdoor cameras are built to withstand harsh weather conditions, including rain, snow, and extreme temperatures, so they operate reliably year-round.
Basic recording works without internet, but internet is necessary for remote viewing, alerts, and cloud storage features.
Definitely. We specialize in multi-location systems, allowing you to monitor different properties through one centralized platform.
We help you design a camera layout targeting key entry points like doorways, garages, driveways, and any vulnerable or high-traffic areas for maximum coverage.
Wired cameras provide a stable connection through cables, ideal for large or permanent installations, while wireless cameras offer flexible placement with easier installation and fewer cables.
Yes, our cameras feature infrared night vision and low-light sensors to deliver clear images even in total darkness.
Our systems include backup power options to keep cameras recording for a period during power interruptions, ensuring continuous security.
Yes, we create fully integrated security solutions that connect your cameras with alarms and access control for unified and enhanced protection.
We deploy encrypted connections and secure cloud storage to protect your footage from unauthorized access.
Yes, Spyon offers ongoing maintenance, firmware updates, and technical support to keep your cameras functioning optimally.
Yes, Spyon can provide advanced cameras capable of automatic license plate recognition, people counting, facial capture, and other intelligent analytics—ideal for business and parking lot management.
PTZ cameras are remotely controlled cameras that can pan, tilt, and zoom to cover wide areas or focus on specific activity. We install both fixed and PTZ cameras to suit your property’s unique surveillance needs.
Select Spyon camera models can record audio with video, where regulations permit. We’ll help ensure your installation complies with local privacy laws.
Yes, we can recommend and install low-profile or covert cameras for situations where subtle monitoring is important, such as entryways or sensitive areas.
We configure all our systems with the highest security standards, utilize encryption, and help you set strong passwords and permissions to keep your surveillance data private.
Absolutely. Our solutions are designed for scalability, making it easy to add more cameras or upgrade components as your needs evolve.
We provide burglar and intrusion alarms, fire and smoke detection, carbon monoxide detectors, panic buttons, and smart alarm systems with mobile alerts tailored for homes and businesses.
Smart alarms detect unauthorized entry or hazards and send instant alerts to your smartphone. They can be connected to professional monitoring services for emergency response.
Yes, with our smart systems, you can control your alarm remotely via an app, giving you flexibility and peace of mind.
Our alarm systems have backup battery power and cellular communication options to keep your home or business protected during power or internet outages.
We offer 24/7 professional alarm monitoring, which immediately notifies emergency responders if an alarm is triggered.
Yes, we install alarms that detect fire, smoke, carbon monoxide, water leaks, and other risks to help safeguard your property.
Our motion sensors are pet-friendly and can be adjusted to ignore pets under a certain weight, reducing false alarms while maintaining security.
We offer both wireless and hardwired options to suit different property types and installation preferences.
Yes, Spyon can integrate your alarm system with security cameras and access control for a comprehensive, unified security solution.
Absolutely. We install and customize alarm systems for offices, retail stores, warehouses, medical facilities, apartment complexes, and more.
Residential installations usually take a few hours, while commercial systems depend on size and complexity. We provide detailed timelines during consultation.
We recommend monthly testing and annual professional maintenance to ensure optimal performance and compliance with safety standards.
Monitoring fees vary depending on the service package you select. We offer flexible plans to fit different budgets and security needs.
Yes, many smart alarm systems include notifications and reminders to help ensure your property remains protected.
Our systems meet or exceed most insurance standards, and we can provide documentation to support insurance discounts for your property.
Network cabling connects your security devices, computers, phones, and smart systems to ensure fast, reliable communication and internet access.
We install Cat5e, Cat6, Cat6a Ethernet cables, fiber optic cables, coaxial cables, and structured wiring for smart homes and offices.
Yes. We use professional, non-invasive techniques to run cables discreetly without damaging your property.
Not always, but newer cable types like Cat6 or fiber optic may be recommended to support higher speeds and better performance.
Yes, we assess existing cabling and upgrade or replace it to improve speed, reliability, and security.
Times vary with project size—from a few hours for simple runs to several days for large or complex installations. We provide estimates upfront.
No. Structured cabling is essential for modern homes with smart devices, multiple internet users, or home offices too.
Structured wiring is a carefully planned network infrastructure designed for flexibility, future upgrades, and to support many types of devices efficiently.
Absolutely. Reliable wired connections reduce signal loss, ensure continuous power (PoE), and improve overall system stability.
Yes, Spyon provides maintenance plans and prompt troubleshooting to keep your wiring and network operating flawlessly.
Yes. Good cabling infrastructure enhances Wi-Fi access points, smart hubs, and IoT devices for smooth performance.
Signs include slow internet, dropped connections, inability to support new devices, or outdated cable types.
Yes, we coordinate installations to seamlessly integrate with your current systems and devices.
An access control system is an electronic security mechanism that manages and restricts entry to designated areas of your property. Instead of relying solely on traditional keys, it utilizes advanced technologies such as keycards, PIN codes, biometric scanners, or mobile device credentials. These systems provide a more secure, convenient, and flexible way to control who can access your home or business.
Access control enhances security by allowing only authorized individuals to enter certain areas. Lost or stolen credentials can be instantly disabled to prevent misuse. In addition, these systems maintain detailed, time-stamped logs of all entries and exits, enabling you to monitor access activities closely. Access can also be scheduled or restricted by time, user role, or specific zones within a property, ensuring that security rules are maintained systematically.
Yes, access control systems are highly versatile and can be customized for a wide range of properties. For homes, they can offer single-door smart locks for added convenience and safety. For businesses, access control can manage multiple doors across several locations, providing comprehensive security that suits offices, apartment complexes, retail stores, and even large industrial sites.
Spyon installs systems compatible with various access credentials to suit your preferences and security needs. These include RFID keycards and proximity fobs for easy scanning, numeric or alphanumeric PIN entry via keypads, biometric options like fingerprint or facial recognition for enhanced security, and mobile credentials that use Bluetooth, NFC, or QR codes accessed securely through smartphone apps.
Access control systems can seamlessly integrate with your existing security setup. For example, cameras can automatically start recording when a door is accessed, providing video verification of events. Likewise, if unauthorized access is attempted, integrated alarms can be triggered to alert security personnel immediately, creating a comprehensive and synchronized security ecosystem.
Many of the systems we install at Spyon include cloud-based management platforms. These platforms empower you to manage your access control system remotely through a smartphone or computer. You can grant or revoke access permissions instantly, lock or unlock doors, monitor real-time activity logs, and receive alerts—whether you’re at the office, at home, or halfway across the world.
Access control systems are designed with reliability in mind, including backup power solutions such as batteries that keep the system operational during outages. Additionally, doors can be configured as “fail-secure,” meaning they remain locked during power loss, or “fail-safe,” meaning they unlock for emergency access in compliance with safety regulations. This ensures your property remains secure while adhering to building codes and fire safety requirements.
Yes, access control provides detailed tracking of every entry and exit. Logs include the user’s identity, the time and date of access, and the specific door or zone accessed. These records can be used for security audits, compliance, and even employee attendance tracking, helping you maintain accountability and safety across your property.
Our systems at Spyon are designed with scalability in mind. Whether you need to secure a single door in a residential setting or hundreds of doors across multiple commercial locations, we can tailor and expand your system as your security needs grow. This modularity allows seamless additions of doors, users, and features without the need for costly overhauls.
Yes, we install both audio and video intercom systems that allow you to see and speak with visitors before granting access. These systems often include door release features that you can control remotely, offering convenience and enhancing visitor management, especially for multi-tenant buildings, offices, or gated communities.
All systems installed by Spyon comply with applicable privacy laws such as PIPEDA in Ontario and follow industry standards to ensure data security and physical safety. We ensure that sensitive user data and access logs are securely stored and managed, respecting privacy while maintaining robust security.
Absolutely. One of the primary benefits of electronic access control is the ability to immediately revoke lost, stolen, or compromised credentials. This prevents unauthorized use and allows you to issue replacements swiftly, minimizing security risks.
Access control is ideal for a wide variety of properties. Businesses benefit through regulated entry to offices, inventory rooms, or sensitive areas. Multi-unit residential buildings use access control for lobbies, parking garages, and amenities. Industrial sites can separate production floors from administrative areas. Even private homes gain convenience and enhanced security from modern access control solutions.
Cloud-managed systems employed by Spyon use robust security measures, including end-to-end encryption, secure servers, and multi-factor authentication. These protections guard against cyber threats and unauthorized access, ensuring your system remains safe both physically and digitally.
Spyon provides ongoing maintenance, regular software updates, remote diagnostics, and quick on-site service when required. This comprehensive support keeps your access control functioning optimally and up-to-date with the latest security technology.
An intercom system is a communication device that allows people within a building or a property to speak to each other or communicate with visitors at entry points. Intercoms can be audio-only or include video, enabling users to see and speak with visitors before granting access. The system typically connects door panels, indoor stations, and sometimes smartphones for remote access.
We offer a range of intercom systems, including:
- Audio-only intercoms for voice communication
- Video intercoms with cameras for visual identification
- Wireless and wired options tailored to existing infrastructure and property size
- Smartphone-compatible systems for remote answering and door control
Video intercoms let you visually verify who is at your door before allowing entry. This reduces the risk of unauthorized access and enhances personal safety. Video calls can be answered on indoor stations or remotely via mobile apps, providing convenience and control.
Yes. Integration allows for streamlined security management. For example, you can communicate with a visitor through the intercom and then unlock the door remotely using the access control system. Additionally, integration with alarms can trigger alerts if suspicious activity is detected.
Modern wireless intercom systems use encrypted signals and robust wireless protocols to ensure clear communication and prevent interference or unauthorized access. They are especially useful for retrofit projects or locations where wiring is difficult.
Intercoms are often used to communicate between rooms, floors, departments, or offices within a building, improving internal coordination and safety without the need for phones or shouting.
The range varies by system, from single-door entry panels connected to nearby indoor stations in homes, to complex multi-building networks for offices, apartments, or campuses.
Installation complexity depends on the system type and property size. Wired systems generally require professional installation and possibly some renovation, while many wireless systems can be installed with minimal disruption.
Yes. Many modern intercom systems include apps that allow users to receive calls, view video, communicate, and unlock doors remotely from anywhere in the world.
At Spyon, we ensure all intercom communications are encrypted and systems are configured with strong security protocols to protect against unauthorized access and cyber threats.
Periodic maintenance, such as software updates and hardware checks, helps maintain optimal system performance. Spyon offers maintenance plans to manage these needs proactively.
Yes, we design and configure intercom systems to fit your property’s unique requirements, including additional features like hands-free operation, integration with cameras, paging capabilities, and multi-language support
Some advanced intercom systems are compatible with smart home platforms, allowing you to use voice commands or control entry functions through your favorite home assistant.
Many video intercoms can record missed calls or take snapshots, so you can review who visited your door even if you were unavailable at the time.
Yes, intercom systems can be configured with paging functionality, letting you broadcast announcements or emergency messages throughout your property.
Absolutely. We design intercom systems for apartments, condos, and office complexes, ensuring every unit or desk has access, with options for individual or group calling.
We can provide intercom panels with braille, large buttons, visual indicators, volume controls, and other accessibility features to suit all users’ needs.
Yes, Spyon installs intercom solutions that extend to gates, parking lots, and remote entry points, enabling you to manage vehicle and pedestrian access with ease.
Usually, yes. Many modern wireless and hybrid systems are designed for retrofitting older properties, minimizing the need for new cabling or structural work.
We provide a free assessment and recommendations based on your layout, access points, usage needs, and desired features—ensuring you get the perfect fit.
Commercial systems are designed for larger spaces, offering higher durability, advanced zoning, and clearer sound at higher volumes. Home systems focus on comfort, seamless design, and tailored audio experiences for smaller or medium-sized rooms.
Yes. Spyon installs both wireless and wired sound systems, helping you select the most appropriate setup based on your building’s structure, aesthetic preferences, and sound quality requirements.
Absolutely. Our outdoor speakers are built to withstand Canadian weather conditions, including rain, snow, and extreme temperatures, ensuring reliable performance year-round.
Yes. We design multi-zone audio systems that allow you to play the same or different audio in separate areas, with independent volume controls for each zone.
Most of our sound systems support Bluetooth, Wi-Fi, and direct app streaming, enabling you to play music easily from smartphones, tablets, or popular streaming services.
Many of our sound solutions integrate with smart home platforms like Amazon Alexa, Google Home, and Apple HomeKit, allowing voice and app control for convenient use.
Yes. We can install microphone paging and public address systems for announcements, emergency alerts, and general communication in offices, schools, showrooms, and hospitality venues.
Yes, we can assess your current audio setup and recommend upgrades or retrofits that minimize disruption while improving sound quality and system reliability.
We customize every sound system based on your floor plan, ceiling type, room acoustics, and intended use. Our experts handle speaker placement, cabling, and fine-tuning to provide optimal sound coverage and clarity.
Stereo sound uses separate left and right audio channels for focused, immersive listening, ideal for personal spaces or smaller rooms. Mono sound plays the same audio through all speakers, which is better for even sound distribution in large open spaces like lobbies or showrooms.
In-ceiling speakers provide a clean, aesthetic look by blending into the ceiling, while wall-mounted speakers often deliver better directional sound and are easier to upgrade or service. The best choice depends on your room layout and specific needs.
Home sound systems suit smaller residential spaces, while commercial-grade sound systems are built to handle larger areas with greater durability, zoned volume controls, and clearer audio suitable for multi-room or multi-zone applications.
Spyon offers routine maintenance, troubleshooting, firmware updates, and technical support to ensure your sound system stays in peak performance over time.
Yes. We offer speakers in various shapes, sizes, and finishes—including low-profile and paintable models—so your sound system blends seamlessly with your room’s design.
We design outdoor installations with weatherproof cabling and secure, discreet power options to protect components from the elements and maintain a neat appearance.
Absolutely. Many commercial systems allow you to play background music while using a microphone for paging or special announcements, with priority settings to ensure important messages are always heard.
We offer wireless and hybrid systems that minimize the need for new cabling or major renovations, making it easy to retrofit most existing spaces with minimal disruption.
Yes, we design audio setups for conference rooms that provide crystal-clear speech, easy connectivity for presentations, and integration with video conferencing technology.
Multi-zone systems come with user-friendly controls—wall panels, remote controls, or apps—so you can adjust audio volume and source independently in each area.
Yes. We can connect sound systems to your alarm or emergency notification platforms, allowing automatic announcements or alert tones during critical events.
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